With the many charter bus companies out there, how do you choose the right one? To make the decision process easier, there are a few key elements to consider when looking at your various options.
How is the company’s customer service?
You can tell a lot about a company simply based on the quality of their customer service. From the very first interaction, you should walk away feeling confident that you’ve chosen a reputable company.
The staff should be quick to respond to emails and phone messages. They must also be polite, helpful and willing to assist you with any planning needs you may have. A good charter bus company will have professional staff on hand whose goal is to provide you with the best experience possible.
What type of charter vehicles are used?
To avoid being stranded on the side of the road, it is important that you find out what type of vehicles are operated by the charter bus company. Most charters will have photos of their vehicles available on their website.
If you like a vehicle you see online, it may also be helpful to drop by the location to view it in person. This will give you a better idea of its precise condition. How old is the vehicle? Does the bus appear to be well maintained? Does it have quality tires? By looking over the vehicle, you should be able tell whether or not it has been properly cared for by the staff. A clean, well-maintained charter is a sign of a good company.
Are the drivers courteous?
Regardless if the charter will be used for hours or days, the type of driver you have can make a major difference between a good trip and a bad one.
For an enjoyable experience, the driver should offer service with a smile. Along with their professionalism, their demeaner should be pleasant, helpful and courteous. They should also be attentive and willing to offer any assistance that you or or group may need during the trip. Additionally, they must be knowledgeable about the vehicle, competent, licensed and well trained.
What kind of amenities are offered?
Depending on the length of your trip, you will likely want a wide range of amenities. Before finalizing your choice of which charter to use, check to see what type of amenities they have to offer.
A good company will have a lot of options such as reclining seats and dual climate controls for shorter trips. For longer trips or for a more luxurious experience, they may offer other amenities such as Wi-Fi, 19″ monitors for movies and satellite TV, on-board restrooms, window shades and extra large luggage compartments.
Do they have roadside assistance plans?
If the vehicle were to break down, what type of roadside assistance plan does the charter bus company offer?
Mechanical failures can happen even on the best of charters, therefore the company you choose must be able to offer roadside assistance 24 hours a day, 7 days a week. Do they have a contract with a reputable roadside service? What types of services do they have in place for the charter group in case of an extended wait? A reputable company should have a solid plan in place to not only get the charter up and running as soon as possible, but more importantly to get you to your destination in a timely manner.
Now that you know what to look for, you’re already one step ahead. By choosing the right charter bus company, you can turn a good experience into a great one!